Looking to add to our amazing office staff!

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Discovery Marine Safaris Ltd.
760 Island Highway
Campbell River, BC, CANADA, V9W 2C3
Telephone: (250) 287-7008

Job Posting – Customer Serivice/Reservation Agent – 2017 Season

General Description:  Discovery Marine Safaris Ltd. seeks a highly motivated “ambassador of Discovery Marine Safaris Ltd.” who is able to relay her/his enthusiasm of the quality of the whale watching tours to their guests while providing the highest level of customer service.

Company Background:  Established in 2007 Discovery Marine Safaris Ltd. upholds the standard for ethical whale watching set by our sister company Stubbs Island Whale Watching. The Company’s goal is to provide guests with an experience that is highly enjoyable, as well as having high educational and conservation value. Please refer to the webpage for a further profile of the company (www.adventurewhalewatching.com).

The company prides itself on guests having a first-class experience from the time of making a reservation, throughout the check-in procedure and, of course, on the tour itself. Our valued guests often provide feedback acknowledging that the positive team atmosphere and the depth of knowledge are what set us apart. It’s what we Discovery Marine Safaris take the greatest pride in – this team approach; consistency of professionalism; and ethical standard of wildlife viewing.

Location: Campbell River on Vancouver Island, BC, CANADA; 2-hour drive from Nanaimo.

Job Description

Customer Service/Reservation Agents

  • Help our guests with any questions that may arise during their whale watching trip planning phase
  • Take reservations over the phone and on site
  • Use “Resmark” software to enter new whale watching reservations and amend existing reservations
  • Prepare and verify passenger lists
  • Reply to email inquiries professionally and send out confirmation packages to our guests
  • Ensure that the gift shop is well stocked and presentable at all times
  • Assist customers in the gift shop; includes handling cash
  • Undertake office and bathroom cleaning duties
  • Ensure recycling and other environmental practices are carried out as per company policy

Requirements for successful applicants:

  • Must be willing and able to carry out the above duties fully and professionally
  • Must be Canadian or have a Canadian work permit
  • Possess an outstanding work and teamwork ethic
  • Have very good English language skills (spoken and written)
  • Have excellent computer and telephone skills
  • Have a strong environmental ethic
  • Have excellent professional customer service and interpersonal skills; including being friendly, patient, and empathetic
  • Are fast learners receptive to feedback
  • Are able to work weekend and evening shifts and are flexible, recognizing the need for work schedule amendment(s)
  • Are capable of working in a fast paced environment
  • Are willing to become a member of a fun, enthusiastic, positive team aimed at furthering the reputation Stubbs Island Whale Watching has earned for ethical, meaningful and professional wildlife viewing

Further Assets:

  • Knowledge of an additional language
  • Retail experience
  • Social media expertise

Salary: TBD

Work term: Staggered start and end dates.

Part Time Position

Start: Mid June

End: Late September

Applications:  Apply to: Hannah Bergman, Discovery Marine Safaris; info@adventurewhalewatching.com

Application format:

  • Cover letter is to specifically address position requirements
  • Resume to include names and contact details (including email addresses) of 3 references, of which at least 2 must be employment contacts
  • Indicate period of availability

Application deadline:  March 31st 2017

Selection procedure:

  1.  References of short-listed candidates contacted
  2.  Short-listed candidates interviewed via telephone
  3.  Final interviews must be held in April 2017

Email applications only. Please do not call regarding application. Only successful candidates will be contacted.


Contact would occur after March 31st 2017

Wednesday, October 19th. Last Grizzly Expedition of 2016!

Today was a typical West Coast autumn day – slightly blustery and intermittent drizzling, yet topped with a tangible enthusiasm for what the day held in store. We were not disappointed! On our way to the Orford Bay 5 Humpback Whales were spotted – a mother and calf travelling south near the shore, one surfacing off in the distance, and two more being quite surface active in the distance as well. We were lucky enough to witness quite a few large splashes! Steller Sea Lions were occasionally popping up in the strong currents that helped speed up our trip. Once in the Orford, we were treated to multiple views of Bald Eagles and bears feasting; Tower #2 boasted multiple juvenile Eagles and two Grizzly Bears right right away. A mature Bald Eagle would occasionally swoop down at some of the juveniles, forcing them away from their salmon! As we left the tower, two more Grizzlies could be seen upstream, one of whom swam across the river. Continuing on, more bears were seen near the Grizzly sign fishing, napping on a gravel bar, and clambering over logs. At Tower #4, a pleasant surprise was had when a female bear charged a male bear, right to our bus! Needless to say, we enjoyed that spectacle from a safe distance before returning to board the bus and make our way home. The return ride was slightly lumpy, providing a marine roller coaster-like ride for our last trip of the season. To all those who came out on a trip with us this summer, thank you! We look forward to seeing you in the future.

Photo credit: Johanna Ferrie. Images taken with a telephoto lens.

Wednesday,October 12.

It was a cool, crisp, clear day today, making it a beautiful ride up to the Orford River Valley. On the way up to the stands one bear was napping near the Grizzly sign, and another near the bear sign. A third bear was scratching on a stump near the Algard River. At the Eagle tower two bears were wandering around the river, one walked out onto a log and caught a big fish! One bear was walking along the shoreline of the Orford, then walked up the bank and across the road. 2 bears were on the gravel bar napping and digging for eggs. At Tower #2 there were bears galore! A sow (mother) and triplets, one bear fishing upstream, one bear on the lower log jam, 2 bears across the Orford, 2 more farther downstream on a log jam! Wow! All in all 18 Grizzly Bears were spotted today! On the way home a Humpback Whale was spotted by Brown’s Bay, what an ending to another AMAZING, Outstanding October day!

Tuesday, October 11th.

It was another Outstanding October day today, sunny skies and frosty! In Calm Channel the TOO2Cs, 4 Biggs Transient mammal-eating Killer Whales were slowly heading north. Fresh snow dotted the mountains in Bute Inlet today! Off at Tower #2 today a single bear was upstream darting in and out of the log jam. A sow (mother) and 3 cubs were slowly working their way up from Downstream, lots of fishing and some playing fighting between the cubs. A few more bears were upstream fishing in the icy river. Another sow and her skittish yearling were fishing across the river. Another sow with triplets, different triplets than before, were fishing upstream. A lone Grizzly showed up after a while and fished upstream in a calm pool. On the way home, just off Henrietta Pt. were 2 Humpback Whales! Heading home through Hole in the Wall the Tenacious III came across the TOO2C’s again, they were swimming along in the ebb tide.

Saturday, October 8

What a West Coast wonderful day! The drizzle in Campbell River gave way to a brisk but dry day on the water and in the Orford Bay, leaving behind mist that cloaked each mountain. Dall’s Porpoise raced along the channels as we journeyed north to the Orford, only allowing us a brief glimpse of their dorsal fins. Once in the Bute Inlet we were graced by Surf Scoters, Cormorants, and some Auklets. Upon our arrival to Orford Bay, the “patience game” was unnecessary today, as we saw a Grizzly Bear right as we drove to the Grizzly sign (old Tower #3)! How fitting. We saw another bear at Tower #5 and on our return drive got to witness one bear floating down the Orford River. At Tower #2, a mother bear and 3 cubs were immediately visible, fishing and scrambling over logs. Momma caught a very large salmon and allowed the cubs to feast. Two more bears were present nearer the tower, and right as we turned to leave a 7th bear walked out of the trees! Bald Eagles and Ravens were also flocking to get some scraps from the hungry bears, with 2 juvenile Bald Eagles locking talons and posturing at one another. We continued on to the Estuary Tower and were fortunate enough to see 4 more bears, potentially another sow (mother) with triplets! Stunning scenery of the Bute made the perfect backdrop for our last look at Grizzlies. The return journey passed quickly on calm waters, with the sun even making a slight guest appearance through layers of mist.

Wednesday, October 5

So far so dry! It was a west coast misty day. Just off April Point 2 Humpback Whales were slowly swimming along. A female and calf to be exact! Up at the Orford it was right off to Tower #2 today, where a single Grizzly Bear was spotted snorkeling in the river, then it wandered up and across the road! 2 more Grizzly Bears were further upstream, 1 wandered down offering the guests a fabulous view. At Tower #5 there were 2 or 3 bears in the distance at the log jam. Back to Tower #2 2 more bears, possibly a sow (mother) kicking out a 3 yr old cub were bickering across the river. The 3 year old wandered away and began fishing. A little ways downstream another sow with 2 young cubs were fishing. Lovely evening, glass like waters and even some sunny skies!


Tuesday, September 4th

It was another Outstanding October day today, if a bit wet. Just past Browns Bay Nick and Stripe the Humpback Whales were slowing heading north. Up at the Orford River today, at Tower #2 a single bear was eating salmon downstream while 2 more bears were upstream walking on logs and fishing. At one point, one of the Grizzly Bears floated downstream, and it appeared as though it was snorkeling! 2 more Grizzlies were further upstream. Along the road a single Grizzly ran out of the Orford River, onto the road, and back down the other side, another Grizzly was on the other side of the river! What a fabulous day!